RayDrop Support

RayDrop shares files directly between nearby devices on the same local network.

Getting started

Open RayDrop on both devices and allow Local Network access. Choose files on the sending device, select the receiving device, and follow the identity confirmation and receive prompts. On Mac, use the system picker to grant access to files or a destination folder when requested.

A nearby device is missing

Make sure both devices are connected to the same local network, both apps are running, and Local Network permission is enabled. Guest Wi-Fi, VPNs, router client isolation and firewall rules can block communication. Try a network that permits devices to communicate, or use the app's manual connection option. Do not disable your entire firewall.

A transfer was interrupted

Restore the network connection, return to RayDrop on both devices and follow the recovery instructions. Keep RayDrop open on iPhone and iPad during transfers; iOS can suspend the app when you leave it or lock the screen. If source-file access expires or the source changes, select the file again and create a new transfer when instructed.

A file cannot be saved

Check free space and destination permissions. On Mac, select the destination again through the system picker if access is missing. To save media to Photos on iOS, allow the requested permission or use an available file destination. Keep unfinished transfer files if you need to recover the task.

Contact support

Email imogubang@gmail.com. Include the app version, device model, operating system, steps you tried and the displayed error code. Check screenshots or diagnostic text for private information before sending. Do not send original private files, passwords or pairing secrets.

More help: RayDrop FAQ.